We hope that You will find answers to Your questions in the text below. If not, please feel free to contact us.

Air condition

Naturally our property is fully air conditioned

Amenities

Access to the resort facilities at Windsor Hills Resort is secured via a Guest “Access” card.
To obtain a card, visit the Windsor Hills Resort Welcome Center located in the clubhouse. Each card requires a $10 deposit (refundable upon return) and will be good for the duration of your stay. Use of all community facilities is subject to the community guidelines which will be provided to you when receiving your resort “access” card. Other than needing a card to gain entrance to the pool and clubhouse facilities, the playground, clubhouse, tennis / golf / basketball / volleyball courts, are all completely free for you to use as you see fit! When you arrive you can turn on any of the TVs to channel 98, the Windsor Hills Resort information channel to find out any current news or special announcements. Rental sports equipment and balls are available in the Windsor Hills Resort clubhouse / sundry shop for a small deposit fee (the rental itself is free).

Appliances

The kitchen is equipped with fridge, freezer, ice maker, microwave oven and an electric stove as well as a toaster and a coffee maker. In the laundry area You will find a washer and dryer as well as an iron and iron board.

BBQ

We do not provide BBQs in our home due to the problems involved in keeping them clean and stocked with propane, however, our management company does rent them out to guests on a weekly basis.

Beds

You will find a king-size bed in the master bedrooms, a queen-size bed in the JR master bedroom and two twin beds in the other bedrooms.

Cable TV

The Cable TV gives You more than fifty channels to choose from. All bedrooms and the family room has a TV set.

Cancellation Policy

The Guest may cancel their booking at any time up to or during the rental period. In the event that the Guest exercises their right to cancel, we will levy the following cancellation penalty percentage rates of the Total Rental Fee (amount shown on the rental agreement):
* More than 8 weeks prior to the arrival date: $100 USD
* Between 4-8 weeks prior to the arrival date: 50% of rental amount
* Less than 4 weeks before arrival date: 100% of rental amount
We recommend that all guests take out adequate cancellation or vacation insurance either through their insurance broker or travel agent.

Check in – check out

As our guest You will have access to the house from 4 pm (16:00) the day of Your arrival. We kindly ask You to vacate the property no later than 10 am (10:00) on Your day of departure.

Cleaning

The house is cleaned after the departure of each guest by the management company. Linens and towels are changed between every guest. This is included in the cleaning fee.

Coffee maker

The coffee maker is there for You to brew Your own coffee whenever You like.

Dishwasher

For your convenience the kitchen is equipped with a dishwasher.

Dryer and washer

In the laundry area You will find both a washer and tumble dryer

DVD-player

The family room features a BlueRay DVD-player. It will play Region 1 DVDs (USA & Canada).

Electricity

Florida as well as the rest of USA uses 110 V / 60 Hz. Please take this into consideration if You bring any electrical devices.

Fire extinguisher

In case of an emergency the house is equipped with a fire extinguisher.

Fridge & Freezer

The house has both a fridge and a large freezer with an icemaker.

Grocery Items

There is a small Sundry Shop in the Windsor Hills Resort Clubhouse. You will find a Publix supermarket located 2 miles West of Old Lake Wilson Road on Hwy 192 and a Winn-Dixie at Formosa Gardens Plaza, just West of Old Lake Wilson Road on Hwy 192.

Hair Dryer

Each Bathroom has a hair dryer.

Hand Soap

We provide only a “starter” quantity of hand soap and toilet tissue. Each bathroom is equipped with small hotel soap and 1 roll of toilet tissue. If you are staying more than a couple of days, you will want to purchase additional supplies.

High Chair

Our Villa has a High Chair.

Housekeeping

The home is defined as “self-catering”. The home will be cleaned fully prior to your arrival and will be cleaned upon your departure. Further maid service can be supplied for an additional fee.

Ice maker

Cool Your drink with fresh ice from the icemaker.

Internet

Free High-Speed Internet access is provided including wireless

Iron and iron board

An iron and iron board is at Your disposal throughout Your stay.

Keys

We have a “key less” lock. Just drive directly to the villa and enter your unique code. Instructions will be given to you when we have received the final payment.

Kitchen

For those of You who wish to cook Your own meals, the kitchen is equipped with an electric stove with a full size oven and hob, microwave oven, dishwasher, fridge, freezer, icemaker, coffee maker and toaster as well as a full set of cutlery, crockery, utensils and house wares.

Lanai

The pool area is furnished with comfortable pool furniture.

Laundry

In the laundry area You will find both a washer and dryer together with an iron and iron board.

Linens and towels

You will be provided with a sufficient amount of linens and towels on arrival. They are changed after the departure of each guest.

Microwave Owen

The kitchen is equipped with a microwave oven.

Parking

The vehicle can be parked outdoors on the driveway. Commercial vehicles, campers, mobile homes, recreational vehicles, motor homes, house trailers, trailers requires a special permit and has to be parked at the overflow parking.

Pest Control

We have a professional pest control company to provide pest control prevention both inside and outside of the home on a regular basis. They also are on call should there ever be a need or problem.

Pets

Through courtesy to those allergic no animals of any kind are allowed in the property.

PlayStation

Our Villa has a PlayStation 2 with some games.

Police

Information about how to reach police, hospitals etc. can be found in the house. Other useful information, such as how to report problems to the management company, can be found here as well.

Pool

The house has a fully screened private pool with a removable pool fence for added safety. The Safety fence has an opening with a childproof lock.

Pool Heating

If You wish the pool to be really warm, please order us to turn on the pool heating. There is an additional charge for pool heating, please click on the Rates link

Pool Service

We have a professional pool maintenance company that cares for the pool and equipment every week. Every week it is vacuumed out by them / etc as needed, they are on call via our management company should you have any problems or issues with the pool.

Reporting problems

Information about how to report problems to the management company can be found in the house.

Resort Amenities

Access to the resort facilities at Windsor Hills Resort is secured via a Guest “Access” card.
To obtain a card, visit the Windsor Hills Resort Welcome Desk located in the clubhouse sundry shop. Each card requires a $10 deposit (refundable upon return) and will be good for the duration of your stay. Use of all community facilities is subject to the community guidelines which will be provided to you when receiving your resort “access” card. Other than needing a card to gain entrance to the pool and clubhouse facilities, the playground, clubhouse, tennis / golf / basketball / volleyball courts, are all completely free for you to use as you see fit! When you arrive you can turn on any of the TVs to channel 98, the Windsor Hills Resort information channel to find out any current news or special announcements. Rental sports equipment and balls are available in the Windsor Hills Resort clubhouse / sundry shop for a small deposit fee (the rental itself is free).

Shuttle Service

Maingate Transportation offers shuttle service from Windsor Hills to Disney, Universal Studios, Sea World, Wet ‘n Wild and Orlando Premium Outlets. Times depends on the season. Please call them on (407) 870-5553 for updated times, prices and reservations.

Smoking

Through courtesy to those allergic smoking is not allowed in the villa.

Soap and Tissues

The property will have soap and tissues in each bathroom when you arrive.

Stove and hob

For You to be able to cook full meals the house contains an electric stove with a full size oven and hob

Sundry Items

There is a small Sundry Shop in the Windsor Hills Resort Clubhouse. You will find a Publix supermarket located 2 miles West of Old Lake Wilson Road on Hwy 192 and a Winn-Dixie at Formosa Gardens Plaza, just West of Old Lake Wilson Road on Hwy 192.

Telephone

Free Unlimited local, long distance and international phone calls.

Toaster

Make Yourself some fresh toast with the toaster in the kitchen.

Toilet Tissue

We provide only a “starter” quantity of hand soap and toilet tissue. Each bathroom is equipped with small hotel soap and 1 roll of toilet tissue. If you are staying more than a couple of days, you will want to purchase additional supplies.

Towels and linens

You will be provided with a sufficient amount of linens and towels on arrival. They are changed after the departure of each guest.

Vacuum cleaner

A vacuum cleaner is at your disposal in the house. Even though the house is cleaned after your departure this might come in handy.

Washer and dryer

In the laundry area You will find both a washer and tumble dryer.